Coronavirus Response

UPDATE - 07 September 2020

As per the previous update (17 August), Marymead continue to operate under the COVIDSafe plan v2.


Staff, clients and visitors are asked to continue maintaining hygiene practices, staying home when unwell, monitoring Government advice and information on hotspots/travel

 

The following resources should be utilised for further information. 

NSW Government - https://www.nsw.gov.au/covid-19/latest-news-and-updates#latest-covid-19-case-locations-in-nsw

ACT Government - https://www.covid19.act.gov.au/community/travel

You can also contact the COVID National Hotline – 1800 020 080

UPDATE - 17 August 2020

We are continuing to operate under Marymead’s COVIDSafe plan v2. We urge staff, clients and visitors to please continue to monitor and adhere to Government and COVIDSafe protocols. This includes maintaining appropriate hygiene practices, and staying home when unwell.

Please see below for recent advice relating to hotspots across Newcastle and Greater Sydney.                                       

  • Anyone who has been in Greater Sydney or Newcastle in the last 14 days should not visit or work in a high-risk setting for 14 days after leaving these areas.

  • NSW Health are instructing individuals who attended specific venues on specific dates to get tested for COVID-19 and enter quarantine for 14 days after attending the venue, regardless of the test result. The list of venues is updated regularly. Any ACT resident who has recently been in NSW should keep up-to-date with the latest NSW Health advice.

As cases continue to increase, please monitor both of the below links if you are planning interstate travel. These are your best source of truth.

NSW Government - https://www.nsw.gov.au/covid-19/latest-news-and-updates#latest-covid-19-case-locations-in-nsw

ACT Government - https://www.covid19.act.gov.au/community/travel

You can also contact the COVID National Hotline – 1800 020 080

UPDATE - 21 July 2020

Marymead is operating as per our most recent Recovery Plan (July 2020) and will continue to monitor and adapt based on Government advice. 

We remain up to date on the relevant Australian, ACT and NSW Government directions and protocols. This currently includes a staged return to each of the Marymead sites, and client facing work, while also implementing increased cleaning and social distancing measures. Marymead asks that staff, volunteers, residents, clients and our communities stay up to date on advice surrounding visiting known COVID hotspots, or being symptomatic. All are also encouraged to maintain good hygiene, stay physically distant and follow government advice to minimise any risk. 

Public Health Directions – ACT GOVT – 20 JULY, 2020

• From 11:59pm on Monday 6 July, anyone entering the ACT who has been in the greater Melbourne metropolitan area must quarantine for 14 days after leaving Melbourne. 

• From 12:01am on Wednesday 8 July, anyone (other than ACT residents) entering the ACT from Victoria will be denied entry unless they are granted an exemption. ACT residents are required to enter quarantine until 14   days after leaving Victoria. 

• Anyone who attended one of the following locations in New South Wales on the specified dates must quarantine until 14 days after they last attended the location.

Location                                                                                           Dates 

Casula: Crossroads Hotel                                                              Fri 3 July to Fri 10 July 

Casula: Planet Fitness                                                                   Sat 4 July to Fri 10 July 

Picton: Picton Hotel                                                                        Sat 4 July, Sun 5 July, Thu 9 July, Fri 10 July 

Batemans Bay: Batemans Bay Soldiers Club                             Mon 13 July, Wed 15 July, Thu 16 July, Fri 17 July

In line with NSW Health advice, ACT Health recommends anyone who attended these locations on the specified dates to get tested for COVID-19, even if asymptomatic.

Public Health Directions – NSW GOVT – 21 JULY 2020

  • From the 8 July, under the Public Health (COVID-19 Border Control) Order 2020, a person who has been in Victoria within the last 14 days must not travel to NSW. Only certain categories of affected persons can enter NSW, for further details please visit NSW Government - Border restrictions. If you have been in Victoria and you are now in NSW, you may need to self-isolateNSW Health staff, along with the wider community, are strongly discouraged from travelling to Victoria during the course of this outbreak.

Marymead will continue to employ our hygiene practices and pandemic protocols as mentioned in our earlier communications. These include:

- Updating of Marymead’s Business Continuity Plan and Policy for services for clients with wellbeing the highest of concern to Marymead

- Abiding by social distancing practices 

- An increased cleaning of all surfaces and facilities

- Review of face-to-face contact and using video or teleconference facilities as an alternative (eg: Facetime, Zoom and Skype)  

- Using Personal Protective Equipment (PPE) for direct personal contact and providing training on hygienic practices for direct care staff.

 - Regular sanitising of staff and clients hands with hand sanitising stations available across our sites.

We acknowledge the potential for further changes in direction from government as the situation continues to develop and will tighten procedures if and when needed. If you have any concerns or questions, please don’t hesitate to contact our office on 02 6162 5800.

UPDATE - 13 May 2020

With the release of the Australian Government’s ‘3-step Recovery Plan’ over the weekend, we are pleased to continue the gradual re-introduction of face-to-face services and commence assessment of our face-to-face group programs.

STEP 1 (CURRENT): Allowing groups of people to be together in homes and in the community. Non-work gatherings of up to 10 people.


As at today, Marymead’s service delivery includes:

Out of Home Care Case Management, Clinical Support, Family Contact and Family Preservation will use video teleconferencing, and have been introducing face-to-face contact on a needs basis with families.

Face-to-face in-house counselling is gradually increasing. Groups which have commenced online will continue online and new groups will be assessed individually, with a likely return to centre-based attendance next term.

New Horizons (outreach) is gradually increasing face-to-face services. No outreach occurring in homes. 

Short-Term Accommodation and Day Programs will continue and strategies are in place to ensure social distancing is maintained.

NDIS Support Coordination will use video teleconferencing as an alternative to face-to-face meetings where possible.

mulch and Kids’ Companions will continue to operate modified models of service delivery with review against new guidelines.

Autism Centre will continue as normal, using video teleconferencing as an alternative to face-to-face meetings.

Boundless Buddies remains on hold as social distancing measures are not able to be implemented in this context.


Marymead will continue to employ our hygiene practices and pandemic protocols as mentioned in our earlier communications. These include:

 - Updating of Marymead’s Business Continuity Plan and Policy for services for clients with wellbeing the highest of concern to Marymead
 - Abiding by social distancing practices
 - An increased cleaning of all surfaces and facilities
 - Review of face-to-face contact and using video or teleconference facilities as an alternative (eg: Facetime, Zoom and Skype)
 - Using Personal Protective Equipment (PPE) for direct personal contact and providing training on hygienic practices for direct care staff.

We acknowledge the potential for further changes in direction from government and will tighten procedures if needed. 

UPDATE - 25 March 2020



As you are all aware, there have been significant developments over the last few days in national and state responses to prevent, as much as possible, the spread of coronavirus across our communities. The services provided by Marymead are generally considered ‘essential services’, and as such, we will try, as much as possible to continue to support the vulnerable children, young people and families we work with throughout this time. We are now employing various strategies to this end including:

- Development and update of Marymead’s COVID-19 Business Continuity Plan & Policy for services for clients with wellbeing the highest of concern to Marymead
- Abiding by social distancing practices (now 2 metre radius for each person)
- An increased cleaning of all surface and facilities
- Minimising face- to-face contact wherever possible and using video or teleconference facilities as an alternative (eg: Facetime and Skype)
- Using Personal Protective Equipment (PPE) for unavoidable personal contact and providing training on hygienic practices for Direct Care staff

We are very aware things will continue to change rapidly, and will continue to communicate frequently with all staff and clients to reassess needs, whilst also considering any change in direction from government. At this stage, we are pleased to note we will continue to provide most of our services, however, to ensure we meet the current health regulations, some programs operate under alternative models of service delivery in order to promote the safety of staff and clients.

The services, which will continue with some minor variation in delivery, include:

- Out of Home Care Case Management, Clinical Support, Family Contact and Family Preservation will minimise face to face meetings and use video teleconference options as an alternative.
- Individual and Group Counselling, and Contact will minimise face-to-face meetings and use video teleconference options as an alternative.
- Alternative strategies will be implemented for Changeovers to ensure social distancing is maintained.
- Short-Term Accommodation and Day Programs will continue but will implement alternative strategies to ensure social distancing is maintained.
- NDIS Support Coordination will use video teleconferencing as an alternative to face-to-face meetings.
- MULCH and Kids’ Companions will implement modified models of service delivery and alternative models are being explored for LEGO Group and Dungeons & Dragons. Autism Centre will continue as normal, using video teleconferencing as an alternative to face-to-face meetings.

The only service to be placed on hold in the short term is Boundless Buddies as social distancing measures are not able to be implemented in this context.
Azure Community Centre is currently closed. The Social Club has been encouraged to continue with alternative/virtual delivery of activities away from this space. 

We will continue to monitor and adapt and will communicate these updates as best possible should you be accessing our services/events. We thank you very much for your patience and ongoing support as we try to navigate this extremely unusual situation.

 

UPDATE - 17 March 2020

This week, Marymead, along with other organisations have provided a Coronavirus Business Continuity Plan, which maps out our response to Coronavirus and risks posed by it. We know that this will be a living document and will update it as the pandemic unfolds.

Supporting children, young people and families, including those who are most vulnerable across Canberra and the surrounding NSW regions remains at the forefront of our intentions. Coronavirus is a new challenge in our communities and we will continue to problem solve, as we have for the past 53 years, to work to ensure our services and support programs are delivered across our communities.

We continue to work closely to the advice of the Australian Government’s Department of Health and have adopted social distancing policies. We also request staff, visitors and residents adhere to the self-isolation requirements as set by the Australian Government. As at 16 March, our social distancing policies include:

  • Not conducting face-to-face meetings for groups of more than 20 people in the foreseeable future. We will utilise technologies to facilitate virtual business meetings or work to achieve an alternate method of onsite delivery (ie: splitting groups)
  • In situations where our people or clients are isolated and connecting remotely, we will put in place technology solutions for connection
  • Reinforcing best practice hygiene standards at all our sites, as well as increased cleaning measures to ensure a clean and healthy working environment.

Please note, that these are purely precautionary measures to preserve the health and safety of all our people and are not in response to any specific risk identified.

In line with health advice we also request that people who are unwell with cough or fever or other respiratory symptoms do not attend Marymead premises or events. 

As at today, there is no impact to our services and we are re-assessing all large events (more than 20 people). We will however monitor and adapt and will communicate these updates as best possible should you be accessing our services/events.