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Lucy Mitchell
Systems & People Unit Manager

I became part of the Marymead team in 2012. I have over 25 years’ experience in the community sector, commencing my career in homelessness, domestic violence, and family support services. In 2004 I made the move away from direct service to my first role supporting organisation improvement and projects at YWCA Canberra. Key highlights included establishing and delivering research projects to determine community need, oversight of policy development, developing resources and projects to prevent violence against women, and management of advocacy and events to support women’s leadership. Very proudly, I also oversaw the research, writing, and production of a history book to commemorate 80 years of the YWCA’s service to Canberra. 

My strong focus on Quality Management began when I commenced at Marymead, as Development Manager, driving the review and development of a comprehensive Policy Framework and significant improvement in organisation processes. As Quality Unit Manager I was instrumental in Marymead achieving its first successful accreditation with the QIC Health and Community Services Standards in 2016. 

Other highlights have included:

- The ongoing development of a quality and continuous improvement culture at Marymead.
- Oversight of business/systems transformation projects.
- Oversight of Human Resources including significant improvement of HR processes.

In my current role as Systems and People Unit Manager I lead a diverse staff team of corporate services staff carrying out business as usual and project work in areas including accreditation management, policy development, compliance coordination, evaluation, business process improvement, systems administration, Human Resources and administration.

I am passionate about working towards equality and social justice to bring about change in communities. I support innovation and work that is driven by evidence and a strong values base. I enjoy working at Marymead with such a passionate skilled and dedicated team of managers and staff. 

I have a Bachelor of Applied Science in Health Education, University of Canberra 1994.