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Privacy Policy

Accessing Website

Your privacy is important to us. We respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you across our website and social media accounts.

You may wish to remain anonymous while using our site. Any personal information we collect must be knowingly and actively provided to us by you when using our website. Personal information is only required when we have a legitimate reason for doing so, such as when submitting an enquiry form or donating.

The personal information we may require includes your name, phone number, email address and postal address.

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Any personal information you share with Marymead is confidential, private and secure. Your information is not shared with third parties.

Data collected by Marymead is encrypted in transit and stored on servers within Australia, data is also sent via email to Marymead. 

We may collect personal information from you when you do any of the following:

  • Contact us via email, social media or submit an enquiry form through our website
  • Make a donation
  • Sign up to our newsletter
  • When you mention us on social media.


You always retain the right to withhold personal information from us and request details of any personal information we hold about you.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity such as your name and email address.


Accessing Services

In order to provide you with your services, Marymead will need to gather personal information about you and/or your child.

Marymead wants you to feel comfortable sharing your personal information so it is important you are aware of your privacy rights.

  • Your personal information is kept private
  • Marymead only collects information that helps us to provide a service to you
  • All client information is stored securely
  • Your information is only seen by those in Marymead working directly with you on a ‘need to know’ basis
  • Your information will only be shared with other services, or another Marymead program, with your permission
  • In most cases you can request to see your information. It will not include information about other people
  • If you believe your right to privacy has been breached, you can make a complaint. Find more information about how to do this here.


Limits to Privacy

If Marymead receives information that a client may be at risk of harm, we may need to make a report to child protection services and/or NDIS Quality and Safeguards Commission and/or the police. In addition, information may need to be provided to other agencies or the courts in accordance with legal requirements.


If you believe that any information we hold about you is inaccurate, out of date or incomplete please contact us using the details provided below.

If you believe your right to privacy has been breached, you can make a complaint. Find more information about how to do this here.

For more information about privacy, confidentiality, accessing your records or to provide us with feedback please call us on 1800 427 920.